South Central Indiana REMC (SCI REMC) is a not-for-profit electric distribution, fiber services, member-owned cooperative. The cooperative is a leader in electric distribution and fiber technology and is headquartered in a new and progressive facility in Martinsville, Indiana. SCI REMC serves seven counties including Morgan, Monroe, Owen, Brown, Johnson, Putnam, and Clay with over 3,650 miles of energized lines and 33,905 meters serving 29,100 members.
SCI REMC started offering quality broadband services to members’ homes in 2018 and has quickly expanded to most of the service territory. The project is fast moving with over 7,000 residential members connected in the three years and continues to grow quickly. The Contact Center Representative is a team member in the Member Services department and assists members and subscribers with electric and fiber questions and may fill in when needed to assist the fiber division.
SCI REMC is looking for applicants for Contact Center Rep position. The best candidates will have a strong work ethic, like to build relationship conversations with members with exceptional communication skills, strong attention to detail and be a collaborative team player. This position reports to our Manager, Member Services.
This key position’s general responsibilities include:
SCI REMC offers excellent benefits including a defined-benefit pension plan, 401(k) matched savings, healthcare, HSA with a generous employer contribution and much more. Joining the co-op family will prove to be a welcoming, friendly experience where employees are focused on providing the best service to all members and subscribers. Join this unique, not-for-profit business that truly values its team players and encourages life-long learning and development.
Minimum of high school diploma is required. Additional education or training to enhance customer service skills will be helpful but is not required.
Minimum of three (3) years of work experience in a customer services environment is required. Experience working with a consumer-owned or publicly held utility system and/or experience with broadband/fiber internet provider is preferred.
If you are Interested in this great opportunity and meet the qualifications above, please apply below.
SCI REMC is an Equal Opportunity Employer