South Central Indiana REMC (SCI REMC) is a not-for-profit electric distribution, member-owned cooperative. The cooperative is a leader in distribution technology and is headquartered in a new and progressive facility in Martinsville, Indiana. SCI REMC serves seven counties including Morgan, Monroe, Owen, Brown, Johnson, Putnam and Clay with over 3,542 miles of energized lines and 33,549 meters serving 28,007 members. SCI REMC is excited to add a fiber division and bring broadband services to its members’ homes and businesses. As SCI adds services for our member, we are searching for Contact Center Representative applicants in the Finance & Member Services Department to connect with our members and to help achieve a high level of consumer satisfaction.
The primary objectives of this position include: Rendering professional service that will promote goodwill between the REMC and its members. Being the first line of contact in office, by telephone, chats, email or fax for all inquiries related to SCI REMC and or SCI Services, LLC or SCI Fiber and providing positive interactions with customers while delivering information in answering general customer questions, billing questions and customer concerns and providing suitable solutions to satisfy the customer during the initial contact. Performing work in connection with providing efficient service in the keeping of consumers’ confidential records and accounts, including accounts payable, for assurance of accuracy and conformity with approved and accepted accounting procedures and practices.
The successful candidates must have the ability to handle all types of member calls, e-mails, chats, etc. in a ‘one contact resolution manner’ and in a positive and professional manner. The successful candidates must have a proven record for handling difficult conversations and resolving issues promptly with at least three years’ experience in internal customer service. Previous utility distribution experience or ISP/broadband experience is a plus but not required. Exceptional communication both written and oral is required. Successful candidates will be willing to work alternative work schedules such as four 10- hour days and working into the evening hours. A summary of the position specifications is posted below.
Minimum of high school diploma is required. Additional education or training to enhance customer service skills will be helpful but is not required.
Minimum of three (3) years of work experience in a customer services environment is required. Experience working with a consumer-owned or publicly held utility system and/or broadband/fiber internet provider is positive but not required.
If you meet these qualifications, please include a cover letter with salary expectations and a resume when you apply. Completing a Predictive Index assessment will be part of the application process.
SCI REMC is an EOE Minorities/Women/Disability/Veteran