This position is responsible for the in-office coordination of service orders for installation, service, repair, and troubleshooting of the fiber network.

The ideal candidate will understand industry-standard software and solutions, such as but not limited to mobile device management, backup and retention, cybersecurity best practices, including antispam, antimalware, and antivirus software.

This position will respond to general member service inquiries either by telephone or from walk-in members related to availability of wireless service, member accounts, billing inquiries, payments, member complaints and notification of other issues.