JOB POSITION AVAILABLE
Member Service Representative (MSR)
Whitewater Valley REMC is a distribution cooperative serving six counties in eastern Indiana, with over 1,800 miles of line and 25 employees serving over 11,000 meters. Our headquarters is in Liberty, Indiana. Whitewater Valley REMC offers a defined benefit pension plan, 401(k) plan, medical/dental/vision/life/LTD insurance. Whitewater Valley REMC is an equal opportunity employer and provider. Whitewater Valley REMC is seeking a full-time Member Support Representative (MSR). This position exists to provide excellent member support by committing to provide value-added services to both internal and external members through attitude, knowledge, technical support, and quality of service in a timely and professional manner. Performs special jobs regarding all rate schedules, comparisons, and studies. Greets members and responds to member inquiries.
This position performs the duties required for resolving member inquiries/concerns, billing, meter reading, bill payment avenues; i.e., counter, lockbox, dropbox, credit card and other methods of payment as directed by the policies so established by the Board of Directors of Whitewater Valley REMC.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires organization and communication skills with the basic knowledge of generally accepted accounting principles being preferred. These requirements can be obtained through a college degree, special courses in the related field, or acceptable experience in these fields. An associate degree in Business Administration, Marketing, Accounting, or Communications is desired.
Full job description available upon request.
Apply on or before January 19, 2022.